Returns & Exchanges

At New Chapter, we want you to love your new look, which is why we offer a 30-day window for returns of unworn items with original tags attached. Simply follow our streamlined process to start a return or exchange for a different size or style.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.