Frequently Asked Questions
Everything you need to know about your New Chapter shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, New Chapter ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I care for my New Chapter garments?
To maintain the quality of your pieces, we recommend following the care instructions on the inner label. Most of our items prefer a cold wash and air drying to preserve fabric integrity.